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Here To Listen's avatar

Wonderful as ever. On the topic of feedback, I used to say to my teams, the fastest way to disappoint a client is to do what they say, don’t listen to what they say, simply feel what they want and do that. Also when working with a client we always pushed 2 steps further than the brief, so when getting client feedback on the work, the choice is yours to how you walk away from the experience. Acknowledge that you will always have to take a step back on the project after feedback, but that still leaves one step forward left, it up to you which you focus on the step you had to take back or the step you moved them forward that was left. 2 steps forward, then one step back, is still moving your client forward, focus on that triumph of consistent forward motion. Cheers, Lauren

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Dylan Oxley's avatar

This is very insightful, thank you!

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